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MINISTRY OF HUMAN RESOURCES (MoHR)
ICT STRATEGIC PLAN 2014 - 2018

12.9 INITIATIVE 2.3 - MoHR ICT Human Capital Development
Program

ICT Human Capital Development program is a key critical success factors

for the ICT Strategic Plan (ISP) to be materialise. The ICT Structure
shapes the roles clearly but the people or the Human Capital is the real

asset. Based on our findings as described in Section 4, the following are
the key excerpts of Human Capital related issues that requires serious

attention:

1) MOHR ICT has insufficient manpower due to the vacancy
posted is not fulfilled in time and additional task is assigned
during the transition period of hiring new staff.

2) MOHR ICT needs improvements on the requirement

Technical & ICT Management Skill sets for current operation

support to meet the business expectation.

3) MOHR ICT has to be more exposed on new technologies
and new solutions in order to capitalise new approaches and

technologies in order to maximize the value of the ICT
department. Proposed recommendations to address this

issue will be discuss in the subsequent report.

4) MOHR ICT needs to align with HR for more structured
training programme where the right skillset development is

provided to people based on their R&R accordingly.

The following diagrams reflected our findings when we conducted our
ICT Survey in the beginning of the project. Almost 90% of BPM personnel

responded that they do NOT have a structured training program and
also do NOT have any ICT related certification trainings. The said

findings require quick, structured and methodological remedies towards
building Knowledge Workers and building high-income Nation direction.

On the positive note, knowing the problem is halfway to solving the

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