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Box 8: Stages for Processing Foreign Workers

o Initial Application for foreign workers
JobsMalaysia & ePPAX - managed by Labour Department
SPPA for workers from Bangladesh managed by MOHA (currently inoperative)

o Prior to arrival of foreign workers (not an exhaustive list)
Immigration Security Clearance (ISC) – by S5 Biotech Sdn Bhd
eBiomedical – by Bestinet Sdn Bhd
Visa Luar Negara – by Ultra Kirana Sdn Bhd
One Stop Centre for VLN - by Omni Sarana Cipta and other vendors
eVisa Dengan Rujukan - by Bestinet Sdn Bhd

o While in Malaysia
Medical check up/screening - by FOMEMA Sdn Bhd
SPIKPA – Medical Insurance

o Other selected processes:
System related to Immigration matters - by MyIMMS
Rehiring PATI - by MyEG Sdn Bhd, Bukti Megah Sdn Bhd, IMAN Resources
Renewal of PLKS - by MyEG Sdn Bhd

26. Moreover, the current disparate mostly unconnected systems for management of
foreign workers continue to combine manual processes (final quota approval in OSC,
endorsement from Malaysian embassy) and online digital processes. The current approval
process is not transparent and subject to arbitrary discretions (including special ministerial
approvals) while the established time for approval is not adhered to per the client charter.

27. The use of multiple service providers makes difficult the integration of management
information for generating key indicators for monitoring. Multiple services providers also
result in cascading unnecessary cost from charges and fees imposed on both foreign workers,
employers and sometimes also the government.

28. The absence of an integrated single online system leads to gaps and inefficiency in
managing a comprehensive control framework for foreign workers to facilitate effective
supervision and regulation activities. An end-to-end single online system for capturing
application, approval, recruitment, arrival, permit renewal, repatriation and absconding
worker is needed. Without a more systemic and strategic approach, effective enforcement
programs cannot be adequately designed and implemented.

29. There is no official agency entrusted with reporting and disseminating on a regular
basis the number and types of foreign workers present in Malaysia. Lack of reliable time
series and timely information make the understanding and analysis of the trend in foreign
worker evolution and their implications difficult and indistinct.

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