Page 63 - BPAReport

and thereby permit the foreign worker the opportunity to complete the legal process to seek
redress for any grievance formally filed.

78. A monthly report on the main categories and types of complaints received should be
published as part of this online complaint mechanism. In addition, a summary of the actions
taken to mitigate or resolve the complaints raised should be provided.

Policy Recommendations on Complaints Mechanism for PLKS Workers
1. Online complaints component established within foreign worker management
system
2. Accessibility and confidentiality of complaints mechanism to be assured
3. Periodic reports on online complaints received and actions taken to be prepared
4. PLKS worker should be permitted to stay to seek redress for work related grievance
and not automatically repatriated

5.3.8 Policy recommendations on obligations applicable to source countries and MOUs
on PLKS workers

79. MOHR must establish a formal consultation process with relevant Malaysian
stakeholders for each bilateral MOU to be negotiated or reviewed for amendments. The
government must insist that this consultation process be practiced by source country authorities
as well.

80. The Independent Committee recommends that the core contents of the bilateral MOUs
with each source country should have standardised coverage and definitions.

81. MOUs should include provisions to prohibit mandatory use of selected and
monopolistic service providers for recruitment and pre-departure training of prospective PLKS
workers in source countries.

82. MOUs should include a detailed list of essential source and destination country
recruitment and medical costs. MOUs must include a clear statement that all recruitment
related costs (except for personal items, e.g. passport fees, clothing, etc.) must be borne by
Malaysian employers.

Policy Recommendations on MOUs with source countries of PLKS workers
1. Consultation process with relevant Malaysian stakeholders on MOUs mandatory.
Should also require source country to have similar consultations
2. Core contents of the bilateral MOUs should be standardised
3. MOUs should include provisions to prohibit mandatory use of monopolistic service
providers for recruitment and pre-departure training processes
4. MOUs should include a detailed list of essential source and destination country
recruitment and medical costs
5. MOUs must include clear statement that all recruitment related costs must be borne
by employers

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