Page 95 - BPAReport

FW Complaints segment:
It is strongly recommended that a formal online complaints segment be
established within the single online PLKS Application and Approval System.
Filing of complaints through this online mechanism will ensure that
confidentiality of the worker or other stakeholders reporting any grievance will be
protected. At the same time, the online standardised complaint form would be
simple but detailed enough to ensure that sufficient information is provided to
assess the veracity of the complaint without disclosing the identity of the
petitioner.

Levy Payments:
All levy payments are to be made online via online banking arrangements for
deposit to an account to be established by the Treasury of the Ministry of Finance.
There will be options to make upfront full payments or quarterly payments. Any
claims for reimbursements of levy will also be accomplished online.
Confirmations of payment of levy associated with each PLKS worker will be
linked to issuance or renewal of the corresponding PLKS.

Other Fees and Service payments:
Online banking arrangements and information for confirmation of payments may
also be developed for related services e.g. health screening, PLKS renewal fees,
insurance, etc. Payment confirmation will be uploaded online using a
standardised format into the database.

Existing Systems:
This comprehensive integrated online system may be developed by building upon
components of the existing computerised systems. All current concession
contracts with outsourced service providers have to be reviewed to ascertain that
they comply with correct procurement practices. If not, they should be
renegotiated and retendered based on a single platform solution where the
multiple MOHA agencies database and biometric security software may be
integrated to support the NFWMS.

Selected advantages of this single integrated online system:

Remove inefficiency and bureaucratic unnecessary procedures of the
current mix of manual, face-to-face, multiple electronic and discretionary
procedures.
Allow easy tracking and monitoring of the employment of foreign
workers by MOHR, MOHA and all other enforcement agencies authorised
for access.
Reduce unnecessary cost currently borne by employers and foreign
workers.
Produce real time management indicators to develop evidence based
policy responses to issues and problems that may emerge.
Diminish the need for special ministerial approval that give rise to
inconsistencies in policy implementation.
Increase timeliness, reliability and consistency of information and
statistics on foreign workers.

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